Frequently Asked Questions

You must be at least 18 years of age — or the higher minimum age required by the operator's licensing jurisdiction or the laws of your own location — to register and use 111kab. Age verification is conducted during KYC. If we find that a registered account belongs to someone under the minimum age, the account will be suspended immediately and any associated winnings will be forfeited.

No. Each individual is permitted to hold only one active account on 111kab. Opening duplicate or multiple accounts — whether under the same or different personal details — is strictly prohibited. Where duplicate accounts are detected, all accounts may be suspended, balances frozen and any bonuses or winnings voided. If you have accidentally created a second account, contact Live Chat immediately to resolve the situation.

KYC typically requires a government-issued photo ID — your Pakistan CNIC or valid passport is standard — plus a proof of address document issued within the past three months, such as a utility bill or bank statement from HBL, UBL or another institution in your name. Depending on transaction levels, we may also request proof of ownership of your payment method. Uploading clear, legible scans speeds up the process significantly.

Click the "Forgot Password" link on the login page. Enter the email address associated with your 111kab account. You will receive a password reset link within a few minutes — check your spam folder if it does not arrive promptly. Click the link, enter a new strong password and log in. If you no longer have access to the registered email address, contact Live Chat for assisted account recovery.

111kab displays PKR amounts in the cashier to help Pakistani users understand transaction values clearly. The available deposit and withdrawal methods and the exact currency handling depend on current cashier options. Check the cashier section of your account for the latest available methods and any applicable exchange rates or fees. Currency conversion, if applicable, is calculated at the time of the transaction.

Easypaisa and JazzCash are mobile wallet services that many Pakistani users find convenient. These names are referenced on 111kab for contextual familiarity. Whether they are currently live as active deposit methods depends on the cashier options in your account at the time. Neither Easypaisa nor JazzCash endorses, is affiliated with or formally supports 111kab. Always check the cashier for the current list of available deposit and withdrawal methods.

Minimum deposit thresholds vary depending on the payment method you select. The cashier displays the minimum and maximum deposit limits for each available method at the time of transaction. In general, minimum deposit amounts are kept accessible for Pakistani players. 111kab does not charge a deposit fee, though your own payment provider may apply its own transaction charges which are outside our control.

Withdrawal processing times vary by method and depend on your KYC verification status. Once a withdrawal request is approved by our team, the transfer is initiated to your nominated payment method. Bank transfers via institutions like HBL, UBL, Meezan Bank or Bank Alfalah may take additional business days to clear depending on the bank's own processing schedule. Ensure your KYC is fully completed to avoid delays.

Withdrawals may be held for several reasons: pending KYC document review, an active bonus with an incomplete wagering requirement, a security review triggered by unusual account activity, or a request for additional source-of-funds documentation. If your withdrawal has been pending longer than expected, contact 111kab Live Chat with your account details for a status update. Our support team is available 24/7 to assist.

No. All deposits and withdrawals on 111kab must be made using payment methods held in your own name. Third-party payments — including from family members — are not permitted. This is a standard requirement across regulated gaming platforms and exists to prevent money laundering and to ensure that withdrawals can be correctly verified. Attempting to use a third-party payment method may result in the transaction being declined and the account reviewed.

111kab covers a wide range of sports markets. Pakistan cricket — including bilateral Test series, T20 internationals, ICC tournaments and the PSL — is a core part of the sportsbook. You can also bet on football leagues and international tournaments, UFC and MMA fight cards, tennis, basketball and other popular global sports. Live in-play betting is available for most major events, with odds updated in real time as the action unfolds.

In-play or live betting lets you place bets on a match while it is already in progress. Odds change dynamically based on the current game state — wickets taken, runs on the board, overs remaining and the match situation. During a PSL or T20 game, you can bet on outcomes like next wicket, current over run total, method of dismissal and many others. Bets are final once accepted by the system; odds at confirmation time govern settlement.

111kab's casino section includes video slots with a wide range of themes and payline structures, classic table games such as roulette, blackjack and baccarat, and a live casino lobby where real dealers host games via live video stream. The live casino tables are available around the clock. The game library is updated regularly and can be browsed by category within your account.

Settlement of bets on abandoned, postponed or rain-affected cricket matches follows the sport-specific rules published in the 111kab sportsbook. Generally, if a match does not reach its minimum required number of overs, most pre-match bets will be voided and stakes returned. In-play bets already settled prior to the interruption remain valid. Always check the sport rules section for specific provisions that apply to the format — Test, ODI or T20 — and the applicable governing body.

Yes. The 111kab platform is fully optimised for mobile browsers on both Android and iOS devices. You can access the full sportsbook, casino lobby, live casino, cashier and account settings directly from your smartphone browser without needing to download a separate application. The mobile experience is designed for Pakistani users who primarily use mobile data connections in cities like Karachi, Lahore, Islamabad, Rawalpindi and Multan.

111kab offers a welcome bonus for newly registered players who make a qualifying first deposit. The specific bonus percentage, minimum qualifying deposit amount (displayed in PKR in the cashier), wagering requirement multiplier and validity period are detailed in the current promotion terms. Welcome bonus availability and structure can change, so always read the most up-to-date offer details on the promotions page of your account before depositing.

A wagering requirement is the minimum total betting volume you must complete before bonus funds — or winnings derived from bonus funds — become withdrawable. For example, a bonus with a 30x wagering requirement means you need to wager a total of 30 times the bonus amount across eligible games before the resulting balance can be cashed out. Specific game contribution rates, maximum bet limits during bonus play and time windows are stated in each offer's individual terms.

No. Game contribution rates to wagering requirements vary by game type. Video slots typically contribute 100% of each wager. Live casino tables, roulette and other table games often contribute a lower percentage — sometimes 10% or less — or may be excluded entirely from bonus wagering. Sports betting contributions vary by market. The exact contribution rates are published in the individual offer terms. Playing excluded games with bonus funds active may result in forfeit of the bonus.

If the wagering requirement is not fulfilled within the timeframe specified in the offer terms, the bonus funds and any associated winnings will be automatically removed from your account when the expiry time is reached. Expiry windows are always stated clearly in the offer details — typically expressed as a number of days from bonus activation. It is important to check the remaining time available when you have an active bonus, particularly during busy periods like the PSL season.

111kab regularly runs event-specific promotions tied to high-profile cricket tournaments — including PSL fixtures, ICC events and Pakistan bilateral series. These may include enhanced odds on specific matches, cashback offers on losing bets within a tournament window, or reload bonuses timed to coincide with major match days. Watch the promotions section in your account during tournament periods for the latest cricket-specific offers and their associated terms.

111kab uses SSL encryption for all data transmitted between your device and our servers, ensuring that your personal and financial information is protected in transit. Sensitive data fields are encrypted at rest and internal access is restricted to staff with a legitimate operational need. Two-factor authentication is available for your account login. For full details of our data protection practices, please read our Privacy Policy.

Log in to your 111kab account and navigate to the Responsible Gambling or Player Protection section within your account settings. From there you can set daily, weekly or monthly deposit limits in PKR. Reductions to existing limits take effect immediately. Any request to increase a current limit requires a mandatory cooling-off period before the change becomes active — this delay is intentional and designed to protect you from impulsive decisions.

Self-exclusion can be activated directly in your account settings under the Responsible Gambling section. Choose a duration — minimum six months, up to permanent exclusion — and confirm your request. The exclusion takes effect immediately and cannot be reversed during the chosen period. Alternatively, contact our 24/7 Live Chat or email support at [email protected] with the subject "Self-Exclusion Request" and the team will process it without delay and in full confidence.

Pakistan's Prevention of Gambling Act 1977 and other local laws restrict gambling activities in Pakistan. 111kab does not hold a licence from the Government of Pakistan, PTA, the State Bank of Pakistan or any other Pakistani regulatory authority, and makes no claim of such authorisation. The platform operates under the licensing jurisdiction of the operator as disclosed in its regulatory information. Users are solely responsible for determining whether their use of 111kab complies with the laws applicable in their own location. This is not legal advice.